people will pay more for great customer service.
view accuracy and quality of information as the most important attribute of customer experience
customers switch due to poor services.
customers feel more valued with individualized experiences.
Increase sales by improving customer experience
With constant shortage of trained manpower retailers find it difficult to provide uniform customer experience across all their locations. SEEK identifies the roadblocks of individual store executive and accordingly nudges them to deliver exceptional customer experience. What we have achieved for our clients are:
- • Increase customer conversion
- • Uniform customer experience across location
- • Reduce training cost by 60%
- • Early identification of misfits
- • Align store executives to organization values
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How?
SEEK identifies the skill gap at an individual level and then provides a customized change journey for each store executive.
SEEK ensures that each store executive is equipped with product knowledge and soft skills needed to excel in their job. SEEK interacts with each store executive on a daily basis to understand their skill level, motivational level, challenges and accordingly nudge them to do what they are supposed to do. SEEK is available in the language of the store executive’s choice.
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Analytical Dashboards
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Retail User Stories
Learnt how to solve many problems and was able to manage the team in a better way. Thank you SEEK!
By applying my learning from SEEK, I gained confidence to interact directly with customers and convince them to try our new products.
SEEK modules gave me a better understanding of how to interact with customers and deal with issues more effectively.
SEEK helped me understand the different types of customers and gave me useful insights on how to handle them.